The current crisis has rocked the financial system worldwide and has cast doubt on the effectiven...

With accessibly written features such as key learning points, questions, think points and further...

Customers are treated badly. Not all customers. Not always. But many are and often. Some customer...

This core adoptable textbook provides a comprehensive treatment of branding in Asia, focusing on ...

The purpose of this book is to measure the effects of homestay service quality, tourist satisfact...

University branding has increased substantially, due to demands on universities to enrol greater ...

Das Ziel dieses Buches ist es, die Auswirkungen der Servicequalität von Gastfamilien, der Zufried...

Lo scopo di questo libro è quello di misurare gli effetti della qualità del servizio di homestay,...

El objetivo de este libro es medir los efectos de la calidad del servicio de alojamiento en casa ...

O objectivo deste livro é medir os efeitos da qualidade do serviço de homestay, satisfação turíst...

L'objectif de cet ouvrage est de mesurer les effets de la qualité de service des séjours chez l'h...