From force field analysis to `zero defects', from `brainstorming' to the Deming Wheel, this volum...

Business Excellence and Total Quality Management (TQM) models provide a means of measuring the sa...

This book provides a unique performance measurement system (KBEMS) built upon the critical succes...

A phenomenon is ever-changing, multifarious, intricate, unique in nature, type and magnitude in t...

The purpose of this book is to understand the state of the art total quality management process f...

Most quality control and quality improvement procedures involve making assumptions about the dist...

his book will take readers through the area of modeling customer satisfaction. It goes through th...

'This is a very valuable book for statisticians and users of statistics. It contains a remarkable...

Business Excellence and Total Quality Management (TQM) models provide a means of measuring the sa...