This volume is issue-oriented. By showing that issues relating to topics such as access to govern...

This guidebook shows academic libraries how to use innovative new performance metrics to achieve ...

Leadership is separate from, but integral to, management; and library directors today and for the...

This book provides an overview of leadership in library and information science (LIS), examines t...

Outcomes Assessment in Higher Education focuses on assessing institutional quality and effectiven...

This handbook assists students in understanding statistics and the types of decisions that the se...

The development and promotion of appropriate services for students with disabilities has been an ...

The definitive guide to U.S. government information on the Web has been expanded and updated with...

Service quality is an issue separate from internal observations of effectiveness and efficiency, ...

Revisiting Outcomes Assessment in Higher Education complements rather than updates Hernon and Dug...

This much needed work addresses a topic of increasing importance and urgency: the shortage of ind...