Everyone is a salesperson. Whether you want to admit it or not, there is a point where you have t...

This book presents the FUSE (Formulate, Understand, Synthesize, Execute) approach which maximizes...

The answer is root cause analysis, a process that allows you to find the cause of single events p...

In no industry is the concept of quality more essential than it is in healthcare, which is why th...

Breaking down the OEE methodology from a historical perspective, this book explores the overall e...

This book examines the various types of prospective payment systems (PPS) used by healthcare prov...

This book introduces a process called The Exchange that will make ones job easier. It is about th...

How do you take talented engineers and surround them with the elements needed to create brilliant...

Providing actionable steps for each stage in the manufacturing and supply chain management proces...

The change from traditional ways of producing and managing healthcare services to a just-in-time ...

The methods and concepts presented in the bestselling first edition revolutionized the approach t...

The toughest Lean journeys are those taken in organizations that have achieved long-term success....