When after three decades of research Singapore could produce its own water, the little city-state...

Earth's environmental problems are far from being resolved. A large part of these are due to ever...

Disaster strikes, transforming cities and towns into graveyards and wastelands in a matter of min...

This book aims to present an overview of Chinese, Japanese and Korean modern management styles. T...

This book aims to celebrate the many contributions of Professor Tommy Koh as a Singaporean diplom...

Sustainability is going to be one of the most important issues of the coming decades. For the fir...

You can be Great.No matter what your background is or what failures you've experienced, you can a...

From a customer's perspective, services are experiences. From the organization's perspective, ser...

Highly capable and motivated people are at the center of service excellence and productivity. Beh...

Targeting, acquiring, and retaining the 'right' customers is at the core of many successful servi...

The first unspoken law of service quality and productivity is to do it right the first time. Howe...

The relationship between productivity and customer satisfaction is complex. Service Quality and P...