This textbook offers a fully integrated approach to the theory and practice of service management...

We are now living through a period of knowledge capitalism in which, as Castells put it, 'the act...

The last thirty years have seen the world of work transformed in Britain. Manufacturing and natio...

Design is central to every service or good produced, sold and consumed. Manufacturing and service...

This book is the latest publication reporting the results of a series of workplace surveys conduc...

''Letters Of A Plattsburg Patriot'' is a collection of letters written by John Bryson Barnes, a y...

As the twenty-first century begins, significant changes are occurring in the way that services an...

Police officers in America shoot thousands of civilians each year. This book, though not a total ...

This scarce antiquarian book is a facsimile reprint of the original. Due to its age, it may conta...

This scarce antiquarian book is a facsimile reprint of the original. Due to its age, it may conta...

John wrote, refined and combined the essays and poems in this collection over several years, craf...

This book summarizes the current state of research on strategic planning and offers an agenda for...