This textbook offers a fully integrated approach to the theory and practice of service management...

We are now living through a period of knowledge capitalism in which, as Castells put it, 'the act...

The last thirty years have seen the world of work transformed in Britain. Manufacturing and natio...

Design Economies and the Changing World Economy provides the first comprehensive account of the r...

This book is the latest publication reporting the results of a series of workplace surveys conduc...

As the twenty-first century begins, significant changes are occurring in the way that services an...

The basis for the Meryl Streep film A Cry in the Dark: The dramatic true story of a mother’s wors...

Police officers in America shoot thousands of civilians each year. This book, though not a total ...

John wrote, refined and combined the essays and poems in this collection over several years, craf...

This book summarizes the current state of research on strategic planning and offers an agenda for...

This book is the latest publication reporting the results of a series of workplace surveys. Compr...

Design Economies and the Changing World Economy provides the first comprehensive account of the r...