Thoroughly updated and revised, the ninth edition of the highly regarded British Civilization: An...

The eighth edition of the hugely successful American Civilization offers students the perfect bac...

Another new book in the popular and original series of pictorial guides - John Oakland cuts throu...

Organizations in the construction industry struggle with three key issues: quality management or ...

This easy-reference alphabetical guide sheds light on a comprehensive selection of words, phrases...

This is a wide-ranging collection of sources concerning every important aspect of life in Britain...

Total Organizational Excellence: Achieving world-class performance sets down an implementation fr...

Irish Civilization provides the perfect background and introduction to both the history of Irelan...

A convergence of lean management and quality management thinking has taken place in organizations...

This succinct guide provides easy access to selected central British institutional terms which ar...

The notion of 'Quality' in business performance has exploded since the publication of the first e...

This revised and updated 8th edition retains its focus on processes that require understanding, h...